Help and Information

When you click a product’s button or link, the product will be added to your basket in whatever quantity you specify. The default is 1. The basket summary panel will then be updated to reflect this. If your basket already contains the product, the quantity will be increased by however many you selected. To view your shopping basket, click on the icon at the top right of the screen. To remove an item from your basket click the ‘remove’ link next to the product. Once you are happy with the selection in your basket click the button.

Nurture is committed to providing it’s customers with the best quality, highest value products on the market and excellent customer service. Our FREEPHONE call centres, located in Guernsey and Gosport contain highly trained staff on hand 7 days a week to take your orders and answer any questions or queries you may have. If for any reason you are not satisfied with your product we offer a ‘no quibble’ refund or exchange for your item.

At present, nurture does not offer gift vouchers.

Nurture is the skincare division of Healthspan Limited, the UK’s no. 1 direct seller of vitamins, minerals and supplements. Healthspan’s main office, customer services team and the distribution centre are all situated in Guernsey in the Channel Islands, 75 statute miles south of Weymouth and 30 statute miles west of France’s Normandy coast. We also have two call centres in Gosport. Healthspan’s main office address is:

Healthspan Limited

Healthspan House
The Grange
St Peter Port
Guernsey
United Kingdom
GY1 2QH

However all correspondence should be sent to:

nurture,
PO BOX 64,
St Peter Port,
Guernsey,
GY1 3BT

UK Postage and Packing: nurture provides FREE postage and packaging on all UK orders. Orders are usually despatched within 24 hours but please allow up to 10 days for delivery.

European Postage and Packing: nurture only charges a £2 fixed charge for European delivery, no matter how large your order is. Please allow up to 21 days for delivery to Europe.

Rest of the World: nurture only charges a £4 fixed charge for rest of the world delivery, no matter how large your order is. Please allow up to 28 days for delivery to the rest of the world

nurtureskincare.co.uk features the latest and most secure 256-bit SSL encryption with extended validation to ensure your visit to nurtureskincare.co.uk is a safe and secure one. To validate our SSL certificate, click on the Thawte logo or double-click on the padlock logo that appears in your browser. Please note the position of this padlock may change but there are some examples below

   

If for any reason you are not satisfied with your nurture product we offer a 'no quibble' refund or exchange for your item.
To do so please:

1. Enclose a brief note explaining the reason for return and the item you wish to exchange these with. Also payment if any difference in cost.
2. Cross out your name and address (leaving visible)
3. Write "return to sender" on the box.
4. Take the parcel to the Post Office to return to us free of charge.

Please inform us if you experience problems doing so and we will send free post labels. If you no longer have the external packaging, please package and return to:

nurture
FREEPOST
PO Box 64
St Peter Port
Guernsey
GY1 5BR.

Nurture products are only available direct from Healthspan, either online, by fax, by mail or phone.
Healthspan also have high street shops in Guernsey and Jersey. Nurture products are available online at www.nurtureskincare.co.uk and www.healthspan.co.uk/skincare.

To create an account with nurture, simply click on either "checkout" or "my account" at the top of the page   

or by clicking on the basket page.
This will take you to the login page. Here you must enter you email address in the right hand column and then click On the next page you are required to enter your name and your address. You must confirm your email address, enter a password of your choosing and also confirm this password. We guarantee that we will not sell or pass your data to a third party outside the Healthspan Group, in the normal course of business, unless that third party requires the data to provide you with your order or in the course of communicating with you as a customer. As part of our customer charter we will process your personal data fairly and lawfully.
Once you’ve entered all the required details (marked with a *) and agreed to the Terms & Conditions click
Once completed you’ll be taken either to your account page where you can amend personal details, your address book, marketing preferences etc. or straight to the checkout.

Upon completion of your order online nurture will send you an automated email with your order reference number and details of your order placed.

In the unfortunate circumstances that you forget your password but you still know your registered email address of which you have access to visit this page: http://www.nurtureskincare.co.uk/forgottenpassword.aspx
If you cannot remember your email address, please contact customer services about your account at customercare@nurtureskincare.co.uk

Once logged in you can amend your contact details. Click on "My Account" at the top of the page:
This will take you to your account page, from here click on "Personal Details". You can change your name, email address or password within personal details.
If you want to change your billing address and delivery address(es) click on "Address Book"

Ordering on our website is quick, easy and safe. Just follow these simple steps to find and purchase what you are looking for:


Search or Browse:

To find the product you are looking for you can either:

1. Search for it by typing a key word into the search box.



Or

2. Browse the categories and products to the left of your page.




Add the product to your basket:

Once you have found the correct product(s), simply enter the quantity that you would like and click "buy now".



Review Basket and proceed to checkout:

Once you have added the desired item to your basket, you will be directed to your basket page. Once here, you can adjust any quantities to your required amount and click to confirm. You can then continue to shop for additional items by clicking one of the links in the "Continue Shopping" section


or if you are ready to pay, click button to place your order.

Alternatively you can proceed straight to the checkout from the product page by clicking "Checkout" on the top right corner of the page.

Nurture despatch all orders within 24 hours (all orders placed on Fridays, weekends and public holidays despatched within 24 hours after the next working day). If for any reason you wish to cancel or make a change to your order we advise that you contact our call centre immediately on 0800 072 9510 (Open from 9am to 6pm, 7 days a week) we cannot guarantee that your order can always be cancelled or changed before it is despatched.

As your order is despatched from Guernsey, your order is regularly subject to routine checks by HM Customs and the like therefore we ask that you allow ten days for orders to the UK, 14 days for Europe and 28 days worldwide before contacting us regarding the whereabouts of your order. In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us at customercare@nurtureskincare.co.uk with your order reference and we will arrange for a replacement to be despatched to you as soon as possible.

If your order contained more than one product, occasionally items get split between boxes depending on product size and value. Items may therefore arrive on different days. Please allow 10 days after ordering for all items to arrive and if after this time you have not received all items please contact us customercare@nurtureskincare.co.uk and we will arrange for a replacement to be dispatched to you as soon as possible.

Nurture normally dispatch all orders within 24 hours of the order being placed. If you order on a Friday, Saturday, Sunday or a public holiday your order is generally despatched the next working day.

You can order only direct from us:

• online from our websites www.nurtureskincare.co.uk or www.healthspan.co.uk/skincare
• Via our FREEPHONE call centre on 0800 072 9510 (9am-6pm 7 days a week)
  (When calling from outside the UK call 01481 714015)
• Via fax 01481 713790
• Also from our two shops in Guernsey and Jersey:
  
  

  Healthspan Town Church Square St Peter Port Guernsey United Kingdom GY1 2LD 01481 725123

  Healthspan 47 Kings Street St Helier Jersey United Kingdom JE2 4WE 01534 758391

Online, via our call centres, by fax and in our shops we accept all major credit/debit cards. (We do not accept American Express or Diner’s Club cards)
If ordering by post we accept payment by credit card or cheque. We recommend you do not send cash in the post.

Nurture does not accept American Express or Diner’s Club cards, if your card is not one of these and is still not being accepted please contact us on 0800 072 9510.

If for any reason you are not satisfied with your nurture product we offer a 'no quibble' refund or exchange for your item.

To do so please:

1. Enclose a brief note explaining the reason for the return and the item you wish to return/exchange these with. Also please include payment if there is any increase in cost for the exchange.
2. Re-package the product and return to us free of charge at the below address:

Nurture
FREEPOST
PO Box 64
St Peter Port
Guernsey
GY1 5BR.

At present, nurture does not offer a returns process online please call customer services on 0800 072 9510.

In the unlikely event there has been an error and you’ve received someone else’s order please contact us on 0800 072 9510 and ensure you have the order number to hand (which can be found on the label of the box received).